FAQ
Q: How are the cabinets constructed?
A: The Face Frames & Door Frames are made of solid hardwood, usually Birch, but in some cases they may be made from Eucalyptus to achieve a certain “grain pattern and appearance”. Door and Drawer center panels are either made from solid wood, or in some cases, veneered MDF to avoid expansion. (Please refer to cabinet features for each line of cabinetry for specific information). Cabinet boxes (Floor, Sides, Back, & Tops in the case of wall cabinets are made from Grade A ½” plywood.
Q: Are the Interiors of the cabinets finished?
A: Forevermark Cabinet interiors are finished to match. Fabuwood, CNC, and Cubitac cabinets feature a wipe-clean natural maple laminate finish.
Q: Are the exposed sides of the cabinets finished to match?
A: You must specify finished sides for CNC Cabinetry’s Classic Line, and all Fabuwood Cabinets. All other brands / lines feature finished to match exposed sides. Decorative END Panels are available for most of the cabinets we sell except for CNC Cabinetry’s Classic line (which feature slab doors).
Q: What type of drawer glides are used?
A: Depending on the specific cabinet line, drawer glides may vary from epoxy coated steel for some builder’s grade lines, to DTC undermount soft close, to Blum Tandem Plus full extension drawer glides. All Fabuwood cabinets feature higher quality American made Blum hardware. (Please refer to cabinet features for each line of cabinetry for specific information).
Q: What type of door hinges are used?
A: Depending on the specific cabinet line, door hinges may vary from 6-way adjustable hinges for some builder’s grade lines, to DTC 6-way adjustable, soft close hinges, to Blum 6-way adjustable 110°hinges. All Fabuwood cabinets feature higher quality American made Blum hardware. (Please refer to cabinet features for each line of cabinetry for specific information).
Q: Do glass door cabinets come with the glass?
A: Most Cabinet Glass Doors come with either clear glass or frosted glass. Except for CNC Cabinetry’s Classic line which comes with frosted glass, CNC Cabinetry’s Glass Door’s do not come with Glass. Fabuwood, CNC, & Cubitac all offer a modification where they will cut out the door center on any size cabinet to accept glass. Glass does not come with doors modified in that manner.
Q: What are the cabinet shelves made of?
A: Forevermark, CNC, Cubitac and Fabuwood Allure series cabinets come include edge banded, ¾” Grade A plywood shelves with matching wood veneer or maple laminate. Fabuwood Value and Quest series feature edge banded 5/8” Grade A plywood shelves with matching maple laminate.
Q: Are knobs and / or pulls included with the cabinets?
A: Knobs and / or pulls are not included with the cabinets.
Q: Can the cabinets be customized?
A: Depending on the manufacturer, moderate to major modifications can be made for an additional fee (assembled cabinets only). The fee varies depending on the complexity of the modification (please request a quote at [email protected]). Modifications may require additional lead times. Fabuwood offers one of the most comprehensive list of available modifications / finishing options in the industry.
Q: Are there differences in color and grain pattern?
A: Cabinets are made from many different pieces of hardwood and plywood. As wood is a natural material, differences in grain pattern and color should be expected, and by no means should that be construed as a defect. Color differences in wood are the result of variations in minerals found in the soil native to the tree's origin. Absorption of these minerals will vary by tree or parts of said tree. In addition, color changes can be experienced due to different exposure to light. All species of wood will display different characteristics such as knots, pinholes, sap runs, mineral streaks, and areas of darkening. It is the natural beauty of wood to exhibit these characteristics and they might be present throughout your cabinetry.
Q: How long are my cabinets Warranted for?
A: Forevermark Cabinetry comes with a five-year manufacturer’s warranty with a two-year warranty on the finish of painted cabinets. Fabuwood Cabinetry, Cubitac Cabinetry, & CNC Cabinetry come with a five-year manufacturer’s warranty. (Copies of the respective manufacturer’s warranties are available to view / download under ‘Cabinet Resources’ on our home page.
Q: Are the cabinets certified by any testing association?
A: All the cabinets we sell are KCMA certified. In addition, Forevermark Cabinetry is Green Guard Gold Certified, CARB2 Compliant, & EPA TSCA TITLE VI Compliant. Some of Forevermark Cabinetry’s lines are Forest Stewardship Council° Certified and feature Waterborne UV Finishes.
Q: Where do you ship to, do you ship Internationally?
A: We ship to the continental USA via common carrier, FedEx, UPS, & USPS. For international shipments, we can ship to any freight forwarding company of your choice.
Q: What is the shipping cost?
A: Shipping on all orders over $3000 is always free! For orders under $3000 the cost will depend on the weight of the items ordered, the choice of carrier, and the ship to location. We will do our best to secure the lowest shipping price for smaller orders, but for all orders under $3000 the shipping cost must be quoted individually. Please contact us at [email protected] for assistance.
Q: How long does it take before an order is shipped?
A: Most RTA (Ready-To-Assemble) cabinets will leave the warehouse in 3-5 business days. Assembled cabinets in 7-14 business days. Once shipped, transit time will depend on the ship to location. In the event of out of stock items, you have several options. You can wait for the item(s) to be back in stock before the order ships. (in most cases we will be able to tell you how long that will be). You can opt to have what is in stock shipped to you and have the out of stock item(s) shipped when available (this option may incur additional shipping charges). You can either switch to a different cabinet, or in some cases make minor design changes (we will be happy to assist you in this process). Lastly, in the event of out of stock conditions that can’t be resolved to your satisfaction, a full refund without penalty is always an option.
Q: Will I be notified when my order is shipped, can I track the shipment?
A: After your order is shipped, if shipped via common carrier, we will email you a tracking number and link to the carrier’s website where you can track your shipment. In the case of local delivery (75-mile radius from our NJ facility) You will receive a delivery date, and a 4-hour delivery window the day before delivery.
Q: How are the cabinets shipped?
A: Orders that have a ship to location that is within a 75-mile radius of our NJ Facility are shipped via the respective cabinet company’s in-house delivery fleet. Orders that fall outside of our local delivery area are shipped by common carrier. Depending on the cabinet company, the carrier, and the ship to location, the order may be palletized or shipped as a “loose load”. Please note, all deliveries are “tailgate deliveries” which means that the driver will bring the cabinets to the back of the truck, and you are responsible to unload them and bring them in to the house. Make sure that you have enough help on hand to facilitate this process. Please contact us at [email protected] if you need further assistance or have any questions about this process.
Q: How are the cabinets packaged?
A: In the case of RTA (Ready-to-Assemble) cabinets, they are flat packed, unassembled in a box. In most cases, all of the parts necessary to assemble one cabinet will all be in one box. In certain cases, because of box size or weight restrictions, the parts for one cabinet may be in more than one box.
Q: What is your return policy?
A: Unassembled Cabinets in unopened boxes can be returned within 14 days after obtaining a return authorization number. There is a 25% restocking fee. Please see our complete return policy here.
Q: What is your order cancellation policy?
A: You may cancel your order within 24 hours of purchase without penalty. There are no cancellations allowed after 24 hours. Please see our complete return policy here.
Q: What do I do if I receive products that are damaged?
A: While every effort is taken to ensure that your cabinets arrive without any damage, accidents do happen. We ship hundreds of orders every month, and most of those shipments are trouble free. In the rare event that there is any obvious external damage to the packaging, you must make a note of it on both your copy and the driver’s copy of the proof of delivery slip or bill of lading, and have the driver sign your copy of the form. We are unable to file any claim with the carrier without the damaged noted and signed by the driver. Take pictures of the damage and email along with a copy of the driver signed proof of delivery or bill of lading, and a description of the damage to: [email protected]. All claims for damaged items must be received within seven days of delivery. Please see our complete return policy here.
Q: What if there are missing items?
A: It is your responsibility to check the items received against the delivery slip provided to you by the driver. Make sure that you have received all the items listed before signing the proof of delivery. Should there be any missing items, you must indicate this on both copies of the proof of delivery and have the driver sign your copy. We are unable to file any claim with the carrier without the missing items noted and signed by the driver. To report any missing items to us, email us at [email protected] include a list of any missing item(s) and attach a copy of the proof of delivery, with missing items noted and signed by the driver. All claims for missing items must be received within seven days of delivery. Please see our complete return policy here.
Q: Are the cabinets RTA (Ready-To-Assemble) or Factory Assembled?
A: With the exception of all Fabuwood Cabinetry and CNC Cabinetry’s Classic Line, which are only sold Factory assembled, most of the cabinets we sell can be ordered RTA (Ready-To-Assemble) or Factory assembled.
How hard is it to assemble these cabinets?
A: Our RTA (Ready-To-Assemble) cabinets are very easy to assemble, and no special tools are required. While the cabinets can be assembled with common hand tool, a cordless screw gun can make the assembly go quicker. A wall cabinet takes about 5-10 minutes to assemble while a base cabinet can take 10-15 minutes to assemble. More complicated cabinets such as lazy susan cabinets, 3-drawer base cabinets, and pantry cabinets can take a little longer. The first cabinet or two may take a little longer, but after that It will be second nature. There are many “How to Assemble Cabinets” videos available online, and on our ever-growing collection on our website.
Q: What happens if I get nicks or scratches while assembling or installing my cabinets?
A: It is recommended that you purchase a “Touch Up Kit” to repair any nicks or scratches. We also sell matching paints and stains. As a last resort, you can purchase most parts and sub-assemblies such as a door, face frame, or hinges as an example on a replacement part basis.
Q: Do you sell / install Granite or Quartz counter tops.
A: We are very competitive on Quartz and Granite installed within a 45-mile radius of our NJ Fabrication facility. We employ all of the latest cutting-edge technology for a superior countertop installation such as laser templating and CNC controlled water jet cutting machines. Do to the need for two trips to your home, one to template, and one to install (usually with 3-5 people because of the weight of counter tops), as well as the increases in fuel prices, we must regrettably include a distance surcharge on jobs that are further than 45 miles from our facility.
Q: Is your design service free?
A: Design Service including “Wireframe 3 dimensional drawings” is free of charge. If you need full color 3 dimensional drawings and blueprints, there is a minimal charge, but this fee is 100% credited to your eventual cabinet purchase. We ask that you complete the “How To Measure” form available on our website, and email it along with some pictures of the current space, and a basic sketch with dimensions to [email protected] We will contact you with any questions once we have had a chance to review your information.
Q: How long will it take to get a design done?
A: It usually takes 1-3business days to get the first draft of your design, once we have received all of the measurements and other necessary information from you.
Q: How can I see a sample of what the cabinet will look like?
A: Unless you have previously seen the cabinet in person, we highly recommend that you purchase a sample door before placing your complete order. The cost is very reasonable, it is 100% credited to your eventual cabinet purchase, and best of all, you can take the door sample with you when shopping for other components of your kitchen renovation such as paint colors, counter tops, back splash tiles, and flooring. Many of our customers tell us that this was a life saver!
Q: What else do I need to purchase from you to complete my kitchen?
A: Toe Kick molding is required for all base cabinets, Crown Molding, Crown Extensions, Skins, Fillers, & Panels may be required depending on the cabinet chosen and your layout. A Touch Up Kit is highly recommended, and accessories such as Roll Out Trays, and Trash Can Pullout Kits can be ordered with your cabinets, or in most cases purchased down the line. If you are unsure, call us or email us at [email protected] We will be happy to help!
Q: How can I be sure that ordering from your site is safe and secure
A: We share your concerns about ordering online, especially large ticket items. Rest assured that we use only high security PCI compliant payment gateways and regularly undergo PCI compliance audits. Additionally, we have partnered with cabinet manufacturers that have industry leading customer service and product warranties. If you have any questions or concerns, please email us at [email protected] or call us at (973) 931-0995.
Q: How do I clean my cabinets?
A: Here are the ABC’s of Cabinet care…
Avoid damaging stained or painted surfaces by blotting the cabinet surface instead of wiping when wet.
Be sure to use only mild cleaners when cleaning cabinet Surfaces.
Cleaning products should never be sprayed directly onto the wood. Apply product to a cleaning cloth instead.
Damp soft cloths should be used to clean cabinets on a regular basis.
Excess water should be dried immediately to avoid water damage to cabinet finishes
Food should never be left open in Cabinets. Keep food tightly sealed to avoid attracting unwanted guests!
Great organization is key! Invest in some cabinet drawer organizers such as spice racks, modular containers, and labels.